Based on your settings and the file directory, the project root is the uppest
app directory. So that means that you import the models by writing:
from product.models import Product
api.product.models import Product
If your IDE suggested that import, something is probably wrong with the project root.
The solution I found that works for me using Python 3.x
from django.apps import apps
and then whereever in your code you need to import a model you can do the following.
model = apps.get_model('app_name', 'ModelName')
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